RETURNS AND CHANGE OF MIND

We understand that sometimes somethings just don't quite fit right.  No problem!

HOW TO RETURN AN ITEM - CHANGE OF MIND

Returns for change of mind must be received in original condition as defined below:

  • Unworn 
  • Unwashed 
  • Tags still attached.

Please return your item to the address below within 21 days.  If not received within the 21 day period unfortunately no refund or store credit can be issued.

Please be aware that refunds can only be offered for faulty items.  Change of mind credits will be issued with a store credit that can be used within a 6 month period in our store.

SALE ITEMS AND CLEARANCE ITEMS

Sale items are non-refundable unless the item is faulty, so please choose carefully when making your final purchase. 

Some sale items are priced to clear so please choose carefully as we do not accept any return on CLEARANCE items for change of mind. Clearance items are all items reduced to a price that is $40 and under.

 

Please ensure you include all of your information when returning an item, including

  • Full name
  • Address
  • Invoice Number

We require it to identify and credit you. Items returned for change of mind that are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order. In particular, take care not to get makeup/deodorant/perfume on the garment. In the rare event that a return is rejected the decision is final and not negotiable.

Return postage is the customer's responsibility.  It is HIGHLY recommended that you use a traceable delivery method for returning your item to us- e.g Registered, trackable Standard Post or Express Post. Please record the tracking number in case the parcel goes missing. Boho and Butterflies CANNOT be held responsible if this occurs. Store credits will be processed as soon as the item is received and is seen to be in it’s original, saleable condition.

Please send returns to:

Boho and Butterflies
Returns
248 North Street
Toowoomba QLD 4350
Thank you! Any questions please let us know!

Boho & Butterflies