Frequently Asked Questions
How many discount codes can I apply to one order?
You can apply one discount code per order into the discounts section. You can also use a credit/gift card to the same order if you choose too.
The item availability is listed in the product details page. All colours and sizes available will be shown and available to add to the shopping bag. Colours and sizes that are unavailable will be greyed out and also state SOLD OUT. New stock is listed weekly and we have limited amount of each. Some items are limited edition, so get in quick to avoid disappointment.
Which payment methods do you accept?
All payments are processed through our online system. We also have AFTERPAY now available.
How can I track my order?
You will receive an order confirmation once your order has been processed successfully. A shipping confirmation email will be sent including a tracking number for your order once dispatched. You may then log onto https://auspost.com.au/mypost/track to see the status of your order at anytime.
OUR SHIPPING PARTNERS Australia Domestic - Australia Post
Please be aware that once the order leaves our local post here in Australia, tracking can be difficult. We are unable to do anything in regards to tracking lost or delayed orders due to the carrier changing hands overseas to a new postal carrier. Please keep an eye on tracking updates on the website.
Also please consider that customs in your country may cause delays, and we are not responsible for this.
Is your PayPal Account mailing address current?
Please ensure that your mailing address is updated on your paypal account, as it is the responsibility of the shopper to check that the billing address is correct for their article to be posted. If you however realise there is an error with your address you will need to notify us immediately by email to firstname.lastname@example.org. We will do our best to correct your address if we receive your email in time before article is posted. However if you item has already been shipped, it is NOT our responsibility. You will need to contact Australia Post.
When will my order be shipped?
Orders placed Monday-Friday before 2.00PM EST will be processed and dispatched that day (excluding public holidays) and should arrive the next business day for Express services within designated express areas. Please see our Shipping page for more details on delivery estimates for each location and postal service. Orders placed after 2.00PM EST will be processed the next business day. Orders will only be processed and delivered on business days. Please allow 1-3 days if you live in regional Australia.
We try to include as much accurate sizing information for each product in its description box as possible. If you are between sizes or need assistance selecting the proper size, please contact us by email at email@example.com.
Some styles are firmer and some have more stretch than others. Please email us at firstname.lastname@example.org if you need any help with choosing a size.